Privacy Policy

The controller for the processing of personal data is LilliOli (Ivan Gurin PE), Tsentralna 5, 02890 Hostomel, Ukraine. We process your data in accordance with the General Data Protection Regulation (GDPR).

For privacy questions you can contact us at privacy@lillioli.com.

When ordering: name, address, email, phone (optional), order details and payment information. Payment information is processed by our payment provider and not stored by us.

When browsing: technical data such as IP address, browser type, visit statistics (if you accepted analytics cookies).

When contacting us: the data you yourself fill in forms or emails.

We use your data to fulfil orders, provide customer service, keep you informed about your order, and improve the site. Marketing emails are sent only with explicit consent.

Legal bases: performance of contract (orders), legitimate interest (anonymous statistics), and consent (marketing).

We share your data only where necessary: with shipping partners (for delivery), payment providers (for payment), and IT suppliers (for hosting). All partners are bound by the same privacy requirements.

We never sell your data to third parties.

Order data is kept for 7 years in accordance with tax obligations. Marketing consent is kept until you withdraw it. Anonymous statistics are kept for a maximum of 26 months.

You have the right to access, rectification, erasure, restriction, portability and objection regarding your personal data. Send an email to privacy@lillioli.com.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (NL) or the Data Protection Authority (BE).

We take appropriate technical and organisational measures to protect your data. The site runs over an encrypted HTTPS connection. Payment data never passes through our server — it goes directly to our payment provider.

This privacy policy may be updated. We will inform you of significant changes via the site or by email. The latest version is always available here.