Question 1

How is delivery calculated?

Accepted Answer

Tracked delivery is calculated for your destination at checkout. Free shipping may apply based on your market and post-discount merchandise total.

Question 2

How can I track my delivery?

Accepted Answer

When the carrier accepts your parcel, we email the tracking details supplied by the carrier.

Question 3

Can I return an order?

Accepted Answer

You can exercise your applicable withdrawal and return rights by contacting support@lillioli.com. See the withdrawal and returns page for the current conditions.

Question 4

How do I choose a size?

Accepted Answer

Use the size guide and compare the child's current measurements. If you are between sizes, contact us before ordering.

Question 5

How should I care for LilliOli clothing?

Accepted Answer

Follow the care label on the garment. Washing with similar colours at a low temperature helps preserve the fabric and print.

Question 6

Which payment methods are available?

Accepted Answer

The secure Shopify checkout displays the payment methods available for your market and order.